@cordesc2 wrote:
I checked also in the left hand side the upgrade slide and it tells me I’m already on plus and deluxe so I can’t do all ur steps mentioned the next upgrade would be one for 59 usd
So I try to contact them via fb
That means you have upgraded too far. You would first have to downgrade to Free Edition by using "Clear and start over", and then upgrade to PLUS (19.99). But if you can't pay, there's no point in doing that.
If you're lucky, when you use Facebook, you can talk TurboTax Support into just unlocking the return when you explain all the problems you are having since you are in a foreign country and have no US credit card and billing address.
