If you want to downgrade but can't because you have already paid, you will have to contact TurboTax Support directly for assistance. Here is a link to set up a phone contact: https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
The site can only be used from 5 AM to 5 PM Pacific time on weekdays. It will not work at other times. When setting up the call, use the words billing issues and not refund.
