@colin.relocation- You did not say what type of computer you have.
There is a known issue with 2015 and a Mac computer. If that is the case then there is a workaround for the problem. Advise if it is a mac running OS X 10.13.4 or later or not.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
