This is mainly a user community forum, but we can tell you how to check on your NY state refund. Once the return is processing at the NY Tax Department, TurboTax Support won't have any followup information on it. But we can tell you how to check on things. First we have to ask you some questions.
Did you efile, or did you print and mail the return? New York normally requires efiling, but there are some less-common circumstances that require filing by mail instead.
If you efiled, when you log into your Online TurboTax account what is displayed there for "Return status?"
Also if you efiled, use this tool to double-check that your return was successfully efiled and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If that showed your efiled state return was accepted, or if you printed and mailed the return, the FAQ below tells how to check on a NY state refund.
FAQ: How do I track my New York state refund?
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-new-york-tax-refund/00/26586
NOTE: You do NOT need to open a NY Online Services account there to use the NY refund status check tool there. You can also sign up there for email alerts about your NY refund. See the links in the FAQ above.
