I used Turbo Tax to file 2016 taxes for both my mother and myself and we both received letters from the IRS. According to the IRS we only filed one income for my mother (I entered 2) and for my taxes they stated that I input the incorrect amount--subsequently the same amount on my 2015 w2. We both had to pay a huge bill because of this!! I find it curious it is the same error on both letters. I attempted to contact Turbo Tax but their "call you back" window stated they would call in 5 minutes, after 30 I redid the request and it advised 20 minutes. I am still waiting. Is there any other way to contact them?? The reason I used Turbo was for the support they supposedly provide.
