Please answer all of the following, then we can give you some suggestions.
- Have you already filed a 2018 online return, or is it still in preparation?
- When did you upgrade to PLUS--prior to filing 2018, or after filing 2018?
- How did you pay for PLUS--did you pay the 19.99 with credit/debit card, or did you choose to pay out of your Federal refund when you filed the return?
- Is your 2018 return with PLUS in the same account as your prior returns?
