Get your taxes done using TurboTax

I'm not sure if this is the best place to suggest this, but TurboTax should quickly start working on getting an account merging option for its customers.

**When filing taxes by yourself online or via TurboTax app, creating a new account is a fairly simple mistake to make; either you forgot you made a previous account, thought you were using your previous account(like me), or became a little confused with the log in process and unintentionally created a new account.**

 

The system should keep track of multiple accounts using the same government information, not only for mistakenly making a new account, but for security too. If two TurboTax accounts hold the exact same social security number and personal information or social security number and fairly similar information, users who are able to log into both existing accounts should be able to merge the tax returns to the most used account. As long as the user can PROVE they're the owner of both accounts this shouldn't be too much of a bother.

 

I'm not looking for anyone to blame, I was the one who accidentally created two accounts. I just think a company such as this should look into an account merger option. Or at least ALERT  the customer that the information they're using to make an account already exists with a different account. This would then prompt the user to prove they're the owner of the already existing account or to continue with a new account. I'm sure the customers who are currently sitting with two tax histories in this system would be pleased.

 

Thank You.