I assume you are referring to a Turbo Prepaid Visa Card.
If so, here's Customer Service for the Turbo Card: (888) 285-4169
Listen to the whole menu before entering anything. If it asks for your 16-digit Card number or SSN, skip that part and keep listening. It will then offer an option "to report a card lost, stolen, or never received, Press 1." If that's your situation, select that.
At the next menu, choose the option for "never received the Card". Then it will ask for your SSN. I don't know what happens after that, since I don't have that card and can't test it beyond that.
What TurboTax product did you use for your 2018 return--Free, PLUS, Deluxe, etc.?
If you continue to have problems getting your Card, we can tell you how to reach TurboTax Support by phone, or can see if a Moderator can assist or suggest something.
