- Choose Option 2 (Personal income tax)
- Then press 1 (Form, tax history, or payment)
- Press 3 (For all other questions) <------- this option didn't have a 4 to select as of June 14th, so it kicked me back to the previous question. Option 3 was the highest option to select
- Press 2 (For all other questions)
- When it asks you to enter your SSN or EIN to access your account information, don’t enter anything. After is asks twice, you will get another menu
- Press 2 for personal or individual tax questions, it should then connect you to a live person
Also got a "Due to high call volume regarding questions concerning this option, we cannot answer your call at this time. Please call back again later during normal business hours." or words to that degree. This is at 4 pm EST.
