It is now March 2018 and I have spent dozens of hours working by myself and with several "experts" from TT on a similar issue. I am self employed and have 2 1095-As (my wife and I) and my AGI before entering anything for Health Insurance Premiums is about $3000 below the 400% threshold so there should be no problem getting PTCs. When I enter the first 1095-A, all is well; the amount that it allows for the PTC is subtracted from the total premiums and the remainder is on Schedule 1, Line 29 as it is supposed to be. When I enter the second 1095-A, TT gives me 100% in PTC ($25,000) AND it forces me to take a $25,000 deduction on Line 29. It doesn't take a rocket scientist to know that is wrong but one of the "experts" said to simply file the return and because of their guarantee, TT will pay the interest and penalties that I will be charged from taking the $25k deduction that I'm not entitled to. The reason that I get total reimbursement for all premiums is that it the entire amount is deducted from my AGI when only the portion that is not given back in credits should be duducted. The problem with TT is that you get a new "expert" each time that spends hours while you are on the phone reviewing the notes from the past conversations. They start out saying that we will have it resolved before we hang up and then several hours later, they finally hang up because there is no answer (it's an ongoing glitch) and they say that they will call back or send a resolution in the email but they never call back or the email resolution is wrong but you are not allowed to prove it because it is a "No-Reply" email. The problem is that they work on it until they finally realize that they don't know or there really is no answer and then they dump you. I should also say that I made too much to qualify for PTCs in 2017 so it wasn't a problem but I tested the 2017 version and it has the same problem. My problem is rare so they will never admit that there is a problem and it will never be fixed.
