@kristyao you should be able to fill out this form and attach the PDF of your return from Turbo Tax even though your return is being rejected. The PDF of your return is factually correct. I believe there's a portal where you can upload PDFs rather than faxing/mailing the form.
<a rel="nofollow" target="_blank" href="
https://studentloans.gov/myDirectLoan/downloadForm.action?searchType=library&shortName=idrlink&local...>
