It means your income is too high to support filling for free from the IRS.
As follows, might help to understand:
What is the TurboTax Free File program?
We're proud to offer the TurboTax Free File program to hard-working Americans and their families who meet the 2018 IRS eligibility requirements.
The TurboTax Free File program is exclusively available online and has its own dedicated website at taxfreedom.com. It is not accessible from the "regular" TurboTax.com website.
I would suggest you contact Turbo support line. I would think its a fairly simple process to convert you back to the paid option.. Hope this helps?
Gary
To qualify for free 2018 federal and state tax returns through the TurboTax Free File program, you just need to meet one of these requirements:
- Your 2018 household AGI is $34,000 or less;
- You qualify for the Earned Income Tax Credit (EITC); or
- In 2018, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $66,000, and you have a military-issued W-2.
A possible solution is to choose on Turbo Tax the non-free option
