I haven't received the letter as of yet, I have researching it on the forums and I am seeing a few things from last year, most are saying they want to verify past info, so it may be some questions about my past years returns or my address, and it is possible to do over the phone, I also may have to go into a branch and provide the same info. so we will see, I will keep you all updated. I also experienced the issue with a rep not telling me any info. I called back and got a different rep. has anyone else had any experience with the verification process
