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Why can't I get past the stage of entering details for finalizing my refund and getting my credit score?
When I tried to get my credit report, the page wouldn't let me get past entering my information, rejecting the SSN every time even after I cross referenced my W-2 and my social security card every time. Why is it saying that my SSN is incorrect when I'm positive that it isn't?
Error messages from the site:
"It looks like some of your personal info isn’t correct. These things can happen. Let’s try again and double check that all of your details are accurate."
"Please enter your 9-digit Social Security Number"
And then, after it boots me out of the selection screen when I enter my SSN and continue, the box where my SSN is supposed to go reads "Please enter a valid 9-digit Social Security Number". My SSN is valid and 9 digits long.
Any thoughts on how I can get this done with TurboTax? I tried clearing site cookies, along with clearing the saved passwords Chrome keeps, and none of that helped.