Is there any way that I can just talk to someone over the phone to discuss this matter as it would be easier. I am a teacher and have to go to work while my husband is a truck driver and won't be home until the weekend and I am the one trying to get things resolved...I do not understand why we did not get our refund in 2016 and my husband claims that he did or sent the IRS what they needed. In 2017 my husband did not file because we owed a lot of money and we could not afford the online turbo tax fee amount...so I am hoping to use the 2016 refund to pay for 2017 and for what my husband owes for 2018 but in order to this my account would like to see the documentation we filed for 2016 to determine how she can help.
