Yes, if you are still having issues installing from the CD even after following the FAQ, you can receive a download (while Error code 36 is a generic error message, you may have more success with a download than reading from CD) and you will still be able to install TurboTax but there will be a few extra steps -
- Start by setting up your TurboTax account if you don’t already have one with us here (if you do have one, then log in)
- Then, contact our Support Representatives, who will verify your purchase and send you a downloadable copy of the software to your account (this is a process that must be done on the phone with our representatives)
- Once that’s been done, you will be able to sign in to My Downloads and download your TurboTax software directly to your computer
