This does in fact work, it's easy to miss a step (like I did) with how this is written and think this doesn't work, but read carefully and you will get through. Also, don't forget to take a deep breath 🙂 this stuff is frustrating but it's all about how you deal with it. Be patient and the representative will do the same with you. If they don't, avoid mirroring the behavior but instead make the representative aware of their behavior.
