Is it possible that you are logging in with a different User ID and therefore, you are not finding the tax return that you started? Usually, this is the case if you log in a do not find your already started or completed tax returns and instead are being asked to start from the beginning.
To get a list of your User ID's and recover accounts, you can use the tool at the link below. If you have more than 1 email address, you should run the tool on each one.
NOTE: Before running the tool, log out of all Intuit accounts including this user forum, or you could end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to:
https://myturbotax.intuit.com/account-recovery/
