The instructions offered by some are a bit confusing for some. I'll try and be more clear:
Set aside 30 minutes to one hour. Make sure your phone is charged.
Gather your things, you'll need something to write on; your SSN, full name, date of birth, current and possibly your previous address, you should also have your tax bill, tax return or tax transcript, and any other tax records you are calling about as well.
Dial the IRS: at the number ending in 1040. (turbotax does not allow commenters to post phone numbers) hours 7 AM - 7 PM local time Monday-Friday
TO SPEAK TO A PERSON DO THIS:
Choose your language.
PRESS 2 for "personal income tax."
PRESS 1 for "form, tax history, or payment".
PRESS 3 "for all other questions."
PRESS 2 "for all other questions."
DO NOT ENTER YOUR SSN OR EIN!!! When it asks you to access your account information, DO NOT ENTER ANYTHING!!!
AFTER it asks for your SSN a SECOND time:
PRESS 2 for "personal or individual tax questions."
It should then transfer you to an agent, expect a considerable wait. Worked for me 30 May 2019.
