Please use the contact info to Contact our Support team where they can do a reset password for you.
See this Turbo Tax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
To contact Turbo Tax customer service/support use their contact website during business hours.
https://support.turbotax.intuit.com/contact/
