Get your taxes done using TurboTax

I have turotax premier 17 downloaded on my mac.  I filled in, e-filed and saved and received my refund from IRS so I know it went through.  I can see my return in turbotax but it will NOT open.  I can't get it by doing a .tax search.  This is beyond frustrating as I need to print off the return and am going through a loan that needs this information now.  I can see others that are having the same problem.  Plz tell me how to resolve this.  I can't get it through the cloud, either.  It simply won't open.