Yes, I also spoke to them today. You can mail. Note the key language in e-filing must meet three requirements in order for the state to require it. Oxymoron. Hence the following on their website. TurboTax does not support e-filing on previous years and since e-filing must ocurr at the federal level on TurboTax for all subsequent states to do so they wrote as such.
You're required to electronically file your return if you meet all three of the following conditions:
you use software to prepare your own personal income tax return;
your software supports the electronic filing of your return; and
you have broadband Internet access.
