Is this what you are experiencing, or is it something else?
Are you using Online TurboTax? Is the Transmit button not working; i.e., unresponsive?
It's most likely something in the browser that needs to be reset.
It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."
NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.
Otherwise, here's how to troubleshoot:
-
First, just simply refresh the browser page and see if that solves it.
- If not, then log out and clear your browser Internet cache.
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed)
and try the efile again
If that doesn't work, see if a different browser (with cookies allowed) will solve it.
