It worked for me. After the last option (2) it asked for SS# and then gave me several options to choose from. At the end of those options offered if you don't select one. The system will prompt you to hold and then put you in the calling cue. The system will give you a wait time. Mine was 15/20 min. The above information was the best I received after trying for over a week. You would think it shouldn't be this complicated and they would be prepared for calls and allow you to just select "0" to speak to someone. This process is unbelievable and feels like a deterrent to make you hang up instead.
