If you are absolutely sure that you checked every box but one, the only thing left is to have a support agent remote into your return to see what the problem is. This however, is not available through the Free Edition. Before paying for plus, you may want to clear and start over with the entire return.
TurboTax Online
1. Sign in to TurboTax Online if you're not already signed in.
2. Select Help (the "question mark" bubble) in the upper-right corner, and then Contact us.
3. Enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).
Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.
In TurboTax Online, you can erase your return and start from scratch as long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered.
1. If you haven't already done so, sign in at TurboTax.com and select the blue Take me to my return button.
2. On the welcome back screen, in the left-side menu, select Tax Tools, and then select Clear & Start Over (click or tap the 3 lines in the upper-left corner if you don't see this menu).
3. Answer Yes in the pop-up to confirm.
4. After your entries have been cleared out, we'll prompt you to select a TurboTax product so you can start over from the very beginning.
5. If you're signed in under last year's login, we'll automatically transfer last year's info over if you select the PLUS upgrade, Deluxe, Premier, or Self-Employed. Federal Free Edition (without PLUS) does not include the year-over-year transfer feature.
If you can't Clear & Start Over after you've registered, and it's convenient, consider opening a new account under a new username. Up to 5 accounts can be tied to the same email address.
