Free transcripts can be downloaded. They don't have to be mailed.
<a rel="nofollow" target="_blank" href="
http://www.irs.gov/Individuals/Get-Transcript">http://www.irs.gov/Individuals/Get-Transcript</a>
To get access to his/her TurboTax account, however, user can phone support for assistance at the above number I provided.
