I am thoroughly fed up with TurboTax 2017 Premier. I have made 6 phone calls regarding getting help and the last 2 at least have both confirmed that YES, I am entitled to Live Help and each person has said, "Let me connect you to that service." Then EACH TIME, despite my asking for the person I was talking to to remain on the line until I am connected to a real person, I end up being connected to a robovoice trying to stick me with another 59.99 in order to talk to an expert..... If it costs 59.99 more, then what value is "the 19.99 value" included in Premier????????? [ "Live Expert Help. Our credentialed tax experts have answers for every situation and will always be there to guide you from start to finish. (19.99 value)"]. I've used TurboTax for 5 years now. This may be my last.
