Tax Support with TurboTax Premier 2017

DOES TT 2017 COME WITH EXPERT ANSWERS BY PHONE OR DOES IT NOT?  Your own website says "Live Expert Help. Our credentialed tax experts have answers for every situation and will always be there to guide you from start to finish. ($19.99 value),"  BUT 4 PHONE CALLS AND NEARLY 2 HOURS WORTH OF TRYING AND I STILL CANNOT GET THROUGH TO AN EXPERT WITHOUT ENDING UP WITH AN AUTOMATED ROBOVOICE THAT'S HOLDING EXPERT ADVICE AT RANSOM AND TELLING ME I HAVE TO PAY ANOTHER 59.99 BEFORE I CAN GET IT.  Even a human told me that it's NOT included in Premier anymore and that it says so on your website and yet here's the language contradicting that statement taken straight from your own site.....  https://turbotax.intuit.com/personal-taxes/cd-download/premier.jsp  What do I have to do to be able to talk to a tax expert about amortizing bond premiums?