Did your software not have a link next to the entry field for getting a code? If the provided code isn't working, you should ask this question in the Canada TurboTax forum. We won't know anything about your product here in the USA TurboTax forum.
You have posted your question in the USA TurboTax community forum.
(yes, the sites are too similar, and we have complained to TurboTax
about it.)
Here is the Canada TurboTax AnswerXchange community forum if you need assistance:
https://turbotax.community.intuit.ca/tax-help
And the Canada TurboTax main site:
http://turbotax.intuit.ca/tax-software/index.jsp
