I'm sorry! I was assuming you were a NY resident, and apparently you're not. That explains the issues you're having!
1. If NY is not your resident state, then on the 1099R, in Box 13 enter NY. Click Continue.
2. On the "Select Your State" screen, NY should be checked. Click Continue.
3. The next screen should now be "Where is this Distribution From." You can then select the New York State pension plan you're enrolled in.
4. Your pension should now be excluded from NY tax.
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