xatul
New Member

I get the message "TurboTax 2017 quit unexpectedly" when I try to open my password protected file. A new, non-password protected file that I created opens fine.

My sister also has a non-password protected file on this same laptop and hers opens fine as well. But when I try to open my in-progress password-protected file, TurboTax crashes.

I am running a Mac OS 10.11.6, Mid 2015 model.

I know some people say that uninstalling and then re-installing TurboTax helps, but I don't want to affect my sister's file if that isn't the problem.

Thank you for any help! 

[Edit] I have attached the crash report.