Ok, not sure why the discount is not applying if you are on the special website provided by your bank. Unfortunately, we are unable to apply or issue refunds, therefore, here are steps on how to contact the Turbo Tax customer service, you are welcome to call to see if any additional assistance can be provided:
Please Sign in to Turbo Tax Online if you're not already signed in, next, select Help (the "question mark" bubble) in the upper-right corner, and then Contact us. You will enter your question, select Continue, and then follow the onscreen instructions to call us, get a callback, or schedule a call (options vary depending on your question).https://ttlc.intuit.com/replies/3300041
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. But if you still require assistance, you can contact us at (800) 446-8848.
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