Check to make sure that you are logging into the correct account that you paid on now that you are ready to file - it's really common for users to have more than one account and maybe you are logging into the wrong one. You can have a list of usernames sent to each email address you have using this link: <a rel="nofollow" target="_blank" href="
https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
Also, did you originally pay by credit card and do you have an order number handy? You may have to contact phone support so they can run a trace on your order to apply it to the purchase or give you a credit. Go to this link here to start the contact process -
<a rel="nofollow" target="_blank" href="
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
