Let's try some basic troubleshooting to help you continue on.
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Check your internet connection and make sure it's functioning properly.
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Clear your cache and cookies on your primary browser https://ttlc.intuit.com/questions/1901488-how-to-clear-your-cache.
- Try again in a different browser.
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Repeat steps 2-3.
Still Stuck? You can reach our service experts here: https://support.turbotax.intuit.com/contact/
See Turbotax FAQ for more help: https://ttlc.intuit.com/replies/3300688
