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"Online Editions", please clarify...CD bought at Sam's or Target, or a download from Intuit. After losing 2016 returns completely, as in no trace left on computer (not even 2016 desktop Icon), although 14 and 15 are still there w/data makes me really wonder what happened. 2014 was a CD, 2015 was a Amazon Prime download and is still here, 2016 was an Amazon Prime download and has disappeared. Already tried account-recovery and the "try something" else doesn't provide any real answer.