That's only for those using Freedom Edition, the IRS Free File version of TurboTax (available thru IRS Free File or at www.taxfreedom.com ); there's also Federal Free Edition (Absolute Zero), which is generally free for 1040A & 1040EZ returns. You used TurboTax Live, where you had access to live online tax help from a CPA or enrolled agent (EA); that's a different product with a much higher fee.
