And are you entering the IP PIN in the correct location in the interview? Here's how to navigate to enter the IP PIN into TurboTax:
Log in and open your return ("Take me to my return.")
Once the return is open click in the top right corner on SEARCH.
Enter IP PIN without quotes.
Choose Jump to IP PIN.
Next screen asks: "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"
Or here's an alternate navigation:
Log in and open your return ("Take me to my return.")
Federal Taxes tab.
Subtab "Other Tax Situations}
Scroll down to "Other Return Info."
Choose "Identity Protection PIN" and Start (or Revisit.)
Next screen asks: "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"
