After you have the 2016 online return started and finished, follow the steps below to transfer to desktop -
- Log into your TurboTax Online Account and select Take Me to My Return
- In the blue banner at the top, click on My Account and select Tools from the dropdown menu
- In the small box that populates, click on Save your 2016 return to your Computer (try to save to an easy-to-find location such as My Documents or Desktop)
- This will download a .tax2016 file to your computer - make note of where that file is saved to on your computer
- Sign out of TurboTax Online and, if you haven't done so already, install TurboTax 2016 CD/Download and install any updates. Windows | Mac
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Important: If you Online return already contains one or more states, you must install those states in your desktop program also; otherwise, you will receive errors when you attempt to open your return. You can install states by going to: for Windows, the menu item Online (next to help) > Download State and, for Mac, the menu item TurboTax(next to your Apple Icon) > Download State.
- Once installed, choose File > Open Tax Return.
- Browse to where you saved the .tax2016 file in step 3, select it, and then click Open.
- Choose File > Save.
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(Optional) Once you are satisfied that your online returns transferred over properly, you can clear your Online return. Note: This will remove your data online, so I would recommend waiting until you have at least filed your return before clearing any online data, but the choice is yours.
Now, you should have your 2016 return on your computer and can continue to use the desktop software program to finish filing your return.
**Follow these steps to be connected to TurboTax support:
- Sign into your TurboTax account
- Click on Contact Us (upper right hand corner of blue banner) or ou can contact phone support though this link here
- Briefly state your situation
- Click Submit
- On the next page, choose what Call option you want (callback) and follow the instructions
