Yes, I have online account. Logged in, on the right upper corner, contacted support & typed in my questions that State did not shown. In 5 minutes, got a call from the support.
1. Support requested screen sharing permission, went to my account, found my download there.
2. Requested me to launch Turbo tax, click online on the tool bar, continued to purchase the state product ( I was a little suspicious). When asked whether I have online account, I answered YES, then logged in . Rather than asked me to purchase, it restored the state immediately into my Turbo Tax. The problem solved!
Thank you again for your help!
