Hi! I was having the exact same issue while trying to complete my Hawaii state taxes. I ended up contacting suppport directly through the TurboTax Facebook page and they responded that it was a known issue that they were working to fix. They also gave me a link to sign up for email updates when the issue was resolved. I don't know if you're filing Hawaii taxes but it sounds like the same problem I was having, so I'd recommend contacting support through their Facebook page.
