TurboTax is a self-prepared tax preparation program. That said, most (but not all) of the time, problems with returns are a result of user error. The program can only "know" what you enter, and trusts that you will complete your e-filing properly.
So sorry for your difficulty. I'm adding below a TurboTax FAQ that explains how to complete the e-filing of your individual tax return.
https://ttlc.intuit.com/replies/3301375
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
