This is mainly a user community forum, and nothing account-specific can be handled here. You'll need to phone TurboTax Support for any fee/billing issues.
Use the form at the link below to be assigned a phone number. The number will not display when they are closed. This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week. Fill out 2 short forms about your issue, then click the blue "Get a phone number."
https://support.turbotax.intuit.com/contact
