Well no worries you have a few options. You can tell us what exactly your issue is. I would be more than happy to help you.You
can also contact our product support and have them assist you. If you
have upgraded to plus it may be your preferred way to handle it. They
can get smartlook going and see exactly what you have and have not done.
https://ttlc.intuit.com/replies/3300041
The choice is entirely yours. I'll be at the office until 11PM CST
The most important thing is that you answered all the questions honestly. If any of the questions confused you please let us know and we will help you get the information you need to understand them.
