As long as you have not already filed--not efiled or mailed the return--you can open it back up to continue working on it. The first steps below will tell you how to open it back up. Then below that, I'll tell you how to get to the IP PIN interview.
- Log in and go to "Your Tax Returns & Documents." Click that line or on the word SHOW to expand that section.
- Choose 2017 tax year.
- Click on "Add a State." (you don't really add one. That's just to open your return back up.)
Once your return is open and past the blue-green screen, here's how to get to the IP PIN interview. I'm going to give you 3 different ways, in case you are unable to use one.
- Once the return is open and past the blue-green screen, click in the top right corner on SEARCH.
- Enter IP PIN without quotes then click the magnifying glass--do not use the dropdown menu, or it might not display the "Jump.".
- Choose Jump to IP PIN.
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
Or here's an alternate navigation:
- Once the return is open and past the blue-green screen, in the left menu column, click Federal.
- Then at the top choose Other Tax Situations
- Scroll down to Other Return Info.
- Choose Identity Protection PIN and Start (or Revisit.)
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
Or here's a third way:
- Once the return is open and past the blue-green screen, click in the left menu column on TAX TOOLS, then choose TOOLS.
- In the Tools window choose TOPIC SEARCH.
- Enter IP PIN without quotes.
- In the selection list highlight IP PIN and click GO.
- Next screen asks: "Did you get an IP PIN from the IRS for this year's taxes?"
- If you choose "yes", it will have you enter it.
