Get your taxes done using TurboTax

The representative who help me was courteous and professional.  But I told him I expected a letter of apology from Management.  Without that, and a reasonable assurance that this will not happen next year, how can TurboTax expect to keep me as a customer?  If I wanted to file paper, I could just do that without them.  E-file is the reason I buy the Premier product.  Ever heard of H&R Block?