jimbo-alley - they are not going to address this. You will have to print and send your returns. I am planning to mail my returns today.
HOW TO GET A REFUND: The customer service representatives are able to process a refund for the state e-file costs. I also received a 10% refund on my software purchase (TTPremier) that gave me an additional $10 - which at least covers the printing and mailing costs.
You will fill out the request on the web site. They will issue a reference number and a phone number to call. Once you call, if the wait time is too long, you can use the call back feature so you don't have to stay on the line.
