I, too, have been trapped by the 3 year catch-up bug. I started on line with the free version, but quickly accepted that version would not work for me. I reentered all my information into the premier version of the software. When I ran into the bug and tried to call for assistance, somehow the automated TurboTax number was able to use my phone number and label me a "free" user. I could not talk to a person without paying another $29.99 for special assistance. After several hours of frustration using the on-line advice and your chat responses, I gave up and submitted a paper version, then disputed the efile charge with my credit card company. At least I was able to speak with a person with Mastercharge, and they cancelled the charge. Intuit has given me zero assistance for the purchase of their software.
