So I just spent 1hr and 57 min talking with a TurboTax representative. She was very professional and courteous but obviously could not resolve the bug in the software. She was advised by her supervisor that the Amazon download for TurboTax might be corrupted so we went through reinstalling the software that they just linked to my TurboTax account. Well after 3 tries, that did not work either and actually we uncovered another bug whereby the software would not relaunch after installing the update. Ironically, we went back to the Amazon link and after installation and updates, the software installed the updates and relaunched but the 457(b) bug was still there. Finally, I was advised to redo my taxes online with TurboTax and they will send me a service code so that I would do it for free. The issue here is even though I uploaded my 2017 TurboTax file, I have to re-enter all my 2018 information and essentially redo it all over and hopefully not encounter the 457(b) bug. They also refunded my State filing fee and sent me info on how to submit my e-receipt for the software that I purchased from Amazon so that I would get a refund. I also have been using TurboTax for over 20 years and even before when they were called MacInTax. Don't know if I'll give them a break next year but they should have fixed the 457(b) bug earlier in the tax season and not wait until this late hour to send us to the gallows.
