Turbo Tax has made it clear that they are not going to accommodate this, and we are left with having to print out and submit the returns by mail as the only option - end of story.
I ended my Turbo Tax Advantage subscription largely because of the unapologetic attitude and refusing to acknowledge that they are in error. I too will be looking into alternative tax preparation software for next year.
The customer service representative was very helpful but the software error messages spoke much more loudly. In addition to getting my money back on the state e-file charges, I received a 10% discount of sorts (~$10) to cover the printing and mailing costs. It ignores that hours of time spent trying to get this resolved but I didn't want to behave in a mean "Turbo Tax" fashion and wanted to put things to rest!
