I spent over an hour and a half yesterday on the phone with tech support. After half an hour explaining the situation, I was elevated to a supervisor. I think I spent more time explaining to them about the issue than they knew. They hadn't heard about it and started reading about it here and checking the IRS site to see if it was really allowed. I ended up mailing my returns. I asked why didn't all the error checks didn't pick up on this, but when I went to transmit, the error came up (not really an error on my part, but theirs). Then it brings you to the line item they want you to correct, and you can't even make a change anyway. I've been using TurboTax for about 20 years, and never had this problem. Last year I did the 36,000 with no problem. This year I am doing the $38,000 allowed. Can't wait to see what happens when I do my '19 taxes. Many of my co-workers are doing this same contribution, and none of them had problems with different methods of filing out there, many free. Makes you wonder why I paid $100 for this program. Anyway, they refunded my State filing fee, but wouldn't give me anything for the defective program itself because I bought it from a retailer, and not directly from them. Like they still didn't make a profit on it! I guess next year it will be time to shop for alternatives.
